Photo credit: GCash

GCash, one of the Philippines' most popular mobile wallets, recently experienced some technical issues, causing temporary downtime that prevented users from accessing their accounts. In response, the company issued an advisory informing customers that services had been restored and that their funds were safe.

GCash also recommended that users restart their phones to avoid any issues. The company apologized for the inconvenience and thanked customers for their patience and understanding. In addition to the downtime, some customers may have noticed a deduction in their GCash accounts. GCash investigated the issue and determined that no hacking had occurred. The company assured customers that any deduction would be adjusted by 3 pm on the same day and that their funds remained safe and secure.

GCash also reminded customers not to share their OTP and MPIN to protect their accounts. Despite the temporary issues, GCash remains a trusted and widely used mobile wallet in the Philippines. The company's commitment to quickly addressing technical issues and ensuring the safety and security of customer funds helps maintain that trust.